Privacy Policy
Last Updated: May 25, 2026
At Memorial Crystals, we understand that the photos and memories you share with us are deeply personal. We treat them with the care, respect, and sensitivity they deserve.
Memorial Crystals respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, upload a photo, contact us, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, information collected automatically through our website, and information needed to complete your order.
When you place an order, upload a photo, complete a form, or contact us, we may collect information such as your name, email address, phone number, billing and shipping address, order details, uploaded photos or images, custom engraving instructions, notes or messages you provide, and communication history with our team.
Photo and Image Uploads
Because our products are custom-made, you may upload personal photos, memorial images, pet photos, portraits, or other meaningful images. These images are used only to create, process, review, and fulfill your order unless you give us permission to use them for another purpose.
Uploaded images are retained only as long as reasonably necessary to complete your order, provide customer support, correct production issues, or address order-related questions. Once an order has been fulfilled, uploaded images associated with that order are purged from our active systems within 30 days, unless a longer retention period is required for legal, security, dispute resolution, or business recordkeeping purposes.
Payment Information
Payments are processed through secure third-party payment providers. We do not store your full credit card number or complete payment credentials on our own servers.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, pages visited, time spent on the website, referring website or search terms, and information collected through cookies or similar tracking technologies.
This information helps us improve website performance, understand customer activity, prevent fraud, and improve the shopping experience.
2. How We Use Your Information
We use your information to process and fulfill your order, create your custom 3D crystal keepsake, communicate with you about your order, review uploaded photos for quality and placement, provide customer support, ship products to you, send order confirmations and updates, improve our website, products, and services, detect fraud, abuse, or security issues, and comply with legal, tax, accounting, and business obligations.
We may also use your email address to send updates, promotions, or product information, but only where permitted by law. You may unsubscribe from marketing emails at any time.
3. How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate our business. This may include payment processors, shipping carriers, website hosting providers, email and communication services, order fulfillment partners, 3D photo conversion or production partners, analytics and website performance providers, and fraud prevention or security providers.
These providers are only given the information needed to perform their services.
We may also disclose information when required by law, legal process, court order, government request, or when necessary to protect our rights, customers, business, or website.
4. Use of Uploaded Photos
Uploaded photos are treated with care and respect. We use uploaded images to prepare your custom crystal design, remove or adjust backgrounds when needed, review image quality and placement, create 2D or 3D artwork for engraving, and produce and fulfill your finished product.
We do not use customer photos in advertising, social media, product galleries, samples, or marketing materials without permission.
Because some orders may involve loved ones, memorial images, children, families, or pets, we handle uploaded photos with sensitivity and limit access to those involved in processing or producing the order.
Uploaded images are purged from our active systems within 30 days after the related order has been fulfilled, unless retention is reasonably necessary for legal compliance, fraud prevention, dispute resolution, customer-requested support, or other legitimate business obligations.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to keep the website functioning properly, remember shopping cart activity, improve website performance, understand how visitors use the site, support advertising or remarketing where applicable, and protect against fraud or abuse.
You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.
6. Email Communications
We may send transactional emails related to your order, including confirmations, shipping updates, customer service replies, and important order questions.
We may also send marketing emails if you subscribe, make a purchase, or otherwise opt in where permitted. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
7. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. This may include completing and supporting your order, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal or accounting requirements.
Uploaded photos and image files are handled differently from general order records. Once an order has been fulfilled, uploaded images associated with that order are purged from our active systems within 30 days, unless a longer retention period is required for legal compliance, fraud prevention, dispute resolution, customer-requested support, or other legitimate business obligations.
8. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment system, file upload system, or online transmission is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable practices.
9. Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to the personal information we have about you, request correction of inaccurate information, request deletion of certain personal information, opt out of certain marketing communications, ask how your information is used or shared, or limit certain types of data use where applicable.
To make a privacy request, contact us using the information listed below.
We may need to verify your identity before completing certain requests.
10. California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information is collected, how it is used, whether it is shared, and the right to request deletion or correction of certain information.
We do not sell personal information.
To exercise your California privacy rights, please contact us using the contact information below.
11. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information directly from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms. We are not responsible for the privacy practices, security, or content of those third-party websites.
We encourage you to review the privacy policies of any third-party sites you visit.
13. International Customers
If you access our website from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.
By using our website or placing an order, you understand that your information may be transferred to and processed in locations outside your country of residence.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.
Your continued use of our website after any changes means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:
Memorial Crystals
Website: https://memorialcrystals.com
Contact: https://memorialcrystals.com/contact/
Mailing Address: 100 East Pine Street, Suite 110, Orlando, FL 32801, United States