Support & Questions
We're here to help
If you have questions about your photo, choosing a crystal, or placing an order, we’re here to guide you every step of the way.
If you have questions about your order or choosing the right crystal, feel free to reach out anytime using the Contact Us form.
Please include your order number in the comments if you have already placed an order.
Phone
Prefer to speak with someone directly? Give us a call or Text and we’ll be happy to help.
+1 (516) MEMORY-4
+1 (516) 636-6794
Address
100 East Pine Street, Suite 110
Orlando, FL 32801
Frequently Asked Questions
Helpful answers to some of the most common questions about our crystals and ordering process.
We offer a selection of premium optical crystal shapes, including cube, heart, diamond, and portrait styles — each designed to beautifully display your engraved memory.
Yes. You can upload your own photo, choose your crystal style and size, and add optional engraving details depending on your selection.
Most orders are completed within 2–3 business days, plus shipping time. Faster processing and next day shipping is available, ask us for details.
Clear, well-lit photos with visible faces produce the best results. If there are any concerns, we’ll review your image and contact you before engraving.
Yes. If your photo needs a little extra care — whether it’s improving clarity, repairing damage, or enhancing details — our 3D artists can often restore it for the best possible engraving.
Each photo is unique, so restoration is evaluated individually and may involve an additional fee depending on the work required. If restoration is recommended, we will always reach out to you first for approval before moving forward.
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Yes. Many of our crystals are created in memory of beloved pets, and we take great care to preserve those special moments.
Yes, however, international orders do not qualify for Flat Rate Shipping. We will contact you for additional shipping if required before processing your order.
Still Have Questions?
If you’re unsure about your photo or which crystal to choose, we’re here to help. Reach out anytime — we’re happy to guide you.